Refund & Cancellation Policy

Last updated: July 2026

At FreshTodayMarket (operated by FRESH TODAY CO. LTD, Kigali, Rwanda), freshness is our promise. This policy explains how to cancel an order and how refunds and returns work. All prices and refunds are in Rwandan Francs (RWF).

Cancelling an order

You can cancel an order free of charge within 10 minutes of placing it, while it is still pending, from your account or by calling us. After that — or once we have started preparing your order — please call +250 788 517 361 and we will cancel it where possible.

Refunds & returns

If an item arrives damaged, expired, incorrect, or below standard, contact us within 24 hours of delivery on +250 788 517 361 with a photo, and we will replace the item or refund you for it in full.

Perishable & fresh goods

For food safety and hygiene, fresh items — bakery, produce, meat, fish and dairy — can only be refunded where there is a genuine quality issue reported on the day of delivery. Opened perishable goods cannot be returned otherwise.

How refunds are paid

Approved refunds are returned to your original payment method. Card and Mobile Money refunds are processed within 5–10 business days, depending on your bank or mobile operator. For pay-on-delivery orders, refunds are issued by Mobile Money or as store credit.

Delivery fees

Delivery fees are non-refundable once an order is out for delivery, unless the issue is our fault (for example, a wrong or undelivered order).

Contact us

FRESH TODAY CO. LTD (FreshTodayMarket), Kigali, Rwanda. For any cancellation or refund request, call +250 788 517 361 — Monday to Sunday, 8:00 AM to 10:00 PM.